RETURNS & EXCHANGES


RETURNS & REFUNDS   |   Free returns for local orders over R500.

  • Should you receive an item that you are not happy with, please contact us via email within 5 working days.
  • We will arrange a return with you via our courier services. Free returns for local orders over R500. 
  • Once we receive the returned item we will be in touch with you. 
  • Credit note will only include the cost of the item and exclude your original shipping cost. 

 

EXCHANGES   |   Free returns for local orders over R500   |   Courier fee for exchanges charged from R60

  • Should you receive an item that you are not happy with, please contact us via email within 5 working days.
  • We will arrange a return with you via our courier services. Free returns for local orders over R500. 
  • Once we receive the returned item we will be in touch with you. 
  • You will be required to pay for courier charges for the exchanged item. 
  • You are also welcome to arrange with us to collect the item from our studio in Woodstock, Cape Town.

 

SIZING RETURNS & EXCHANGES   |   Free returns for local orders over R500   |   Ring Size changes charged at R100

  • Should you receive your piece and it does not fit you correctly,  please contact us within 5 working days.
  • We will arrange with you to return the piece to us via our couriers or drop off at our studio in Woodstock, Cape Town.
  • Once we receive the returned item we will be in touch with you.
  • Ring size changes charged at R100.
  • Please note that size amendments on stone rings are dependant on availability of stock, as a new piece needs to made.
  • You will be required to pay for courier charges for the exchanged item. Shipping fee for Main Centres: From R60.